Question 1

How do I create an account and do I need one?

Accepted Answer

It is not necessary to create an account. You may shop as a guest. There are, however, benefits to creating an account; your contact information and order information will be securely stored, which will save you time every time you return. No credit card information is used in your personal account information. To create an account or log in, click “my account.”

Question 2

Will I receive an order confirmation?

Accepted Answer

Yes, within 24 hours. If you don’t receive email confirmation, please email us at sales@famousflamesstore.com. Please provide us with your name and the date that the order was placed.

Question 3

Can I change my order after submitting it online?

Accepted Answer

If the order has not been processed, it may be possible to cancel it. If it has already been processed by the time you contact us, it may be too late to cancel. Contact sales@famousflamesstore.com to get in touch with a customer service representative. We offer a satisfaction guarantee, so you can return anything you purchase within 30 days.  Return shipping to be paid by the customer.

Question 4

If an item I purchased is not available, will I be notified?

Accepted Answer

If an item is on backorder, this will be specified on both the product’s page and in your order confirmation email. If the backordered item is part of a larger order, you will not be charged for that item until it is sent. If a backordered item becomes unavailable and must be canceled, a customer service representative will notify you.

Stock availability of discontinued and sale items are limited. All sales are final on these items.

Question 5

Why was I charged sales tax?

Accepted Answer

Sales tax is imposed on the sale of goods and certain services in South Carolina. The statewide sales and use tax rate is six percent (6%).  Counties may impose an additional local sales tax, maximum (3%) if voters in that county approve the tax.  Generally, all retail sales are subject to the sales tax. The tax charged includes all state and local sales taxes that apply and is based on the product subtotal plus shipping.

Question 6

Can I track the delivery of my online order?

Accepted Answer

Please reference the shipping confirmation email you will receive when your order ships to find the tracking number for your package.

Question 7

How will my order be billed?

Accepted Answer

Customers are authorized for the full amount of an order, including tax and shipping if applicable, at the time the order is placed. Payment is not collected until item(s) are shipped—an authorization is a temporary hold, not a charge.  We authorize credit cards every eight business days until merchandise ships on the order. Once the order is billed in full, the authorizations will no longer be pending on your card. The amount of time it takes for the authorizations to be dropped depends on your financial institution, but you would typically see this happen within 3-5 business days.

FAMOUS FLAMES STORE HELP CENTER

Frequently asked questions